Cancellation & Refund Policy

Paid subscription plans are billed in advance for the billing cycle you select (monthly or annual). The price shown is the total amount payable; no GST is added at present. Unless cancelled, plans renew automatically at the end of each cycle at the then-applicable fee, charged through our payment gateway.

• •You may cancel your subscription, or switch to a lower plan, at any time from your account or by contacting support.
• •Cancellation or downgrade stops the next automatic renewal. It does not cancel or shorten the current billing cycle that has already been paid for.
• •You will continue to enjoy the features of your current plan until the end of the period already paid for, after which your account moves to the free tier (or the lower plan you selected). No further charges are made once you cancel.

We want you to subscribe with confidence. If you are not satisfied with a new paid subscription, you can request a full refund within 7 days of your payment — no complicated conditions.

• •The guarantee is a one-time offer, available once per account, on your first-ever paid subscription only. We refund 100% of the amount paid to your original payment method.
• •If you have subscribed before — even if that earlier subscription was later refunded, cancelled or lapsed — the guarantee no longer applies to a new subscription. You can still cancel anytime to stop the next renewal.
• •After the 7-day window, subscription fees are non-refundable.
• •Add-ons (for example the AI Bid Writer) are billed monthly, are NOT covered by the money-back guarantee, and are non-refundable. An add-on does not auto-renew — it simply ends on its expiry date unless you choose to renew it, so there is nothing to cancel.
• •Renewals are not covered by the guarantee, since a full paid cycle has already been used. To avoid a renewal charge, cancel before your renewal date — you keep access until the period ends.
• •The guarantee does not apply if a chargeback or payment dispute has already been raised for the transaction.

Outside the 7-day window, we do not provide refunds or credits for partially used billing cycles, unused time after a cancellation, mid-cycle downgrades, or simply not using the Platform. When you cancel, you keep full access until the end of the cycle you have paid for — that is what you receive in place of a refund.

The only exception is a genuine billing error. If you are charged more than once for the same subscription, or a payment is successfully charged but the corresponding subscription is not activated due to a verified fault on our part, we will, on verification, correct the error by activating the subscription or refunding the affected amount. This is a correction of a payment error and not a refund of fees for services rendered.

You can cancel anytime from your account. To claim the 7-day money-back guarantee, or to report a billing error, write to support@bidrove.com from your registered email address within 7 days of payment, stating your registered details and the transaction reference. We may seek additional information to verify your request.

Where a refund (under the 7-day guarantee) or a billing-error correction is approved, it is processed to the original payment method through our payment processor, typically within 7 to 10 business days, subject to the timelines of the payment processor, your bank and card network. We are not responsible for delays attributable to such third parties.

We may amend this Policy from time to time by posting an updated version on this page with a revised effective date. The Policy in force at the time of your purchase applies to that purchase.