Cancellation & Refund Policy

Paid subscription plans are billed in advance for the billing cycle you select (monthly or annual). The price shown is the total amount payable; no GST is added at present. Unless cancelled, plans renew automatically at the end of each cycle at the then-applicable fee, charged through our payment gateway.

• •You may cancel your subscription, or switch to a lower plan, at any time from your account or by contacting support.
• •Cancellation or downgrade stops the next automatic renewal. It does not cancel or shorten the current billing cycle that has already been paid for.
• •You will continue to enjoy the features of your current plan until the end of the period already paid for, after which your account moves to the free tier (or the lower plan you selected). No further charges are made once you cancel.

All subscription fees are non-refundable. Consistent with standard practice for digital subscription services, we do not provide refunds or credits for:

• •partially used billing cycles or unused time remaining after a cancellation;
• •cancellations or downgrades made in the middle of a billing cycle; or
• •failure to use the Platform, or change of mind, during a paid period.

When you cancel, you keep full access until the end of the cycle you have paid for — this is what you receive in place of a refund.

The only exception is a genuine billing error. If you are charged more than once for the same subscription, or a payment is successfully charged but the corresponding subscription is not activated due to a verified fault on our part, we will, on verification, correct the error by activating the subscription or refunding the affected amount. This is a correction of a payment error and not a refund of fees for services rendered.

You can cancel anytime from your account. For help with cancellation or to report a billing error, write to support@bidrove.com from your registered email address, stating your registered details and the transaction reference. We may seek additional information to verify your request.

Where a billing-error correction is approved, it is processed to the original payment method through our payment processor, typically within 7 to 10 business days, subject to the timelines of the payment processor, your bank and card network. We are not responsible for delays attributable to such third parties.

We may amend this Policy from time to time by posting an updated version on this page with a revised effective date. The Policy in force at the time of your purchase applies to that purchase.