Cancellation & Refund Policy

Paid subscription plans are billed in advance for the billing cycle you select (monthly or annual). The price shown is the total amount payable; no GST is added at present. Each payment is a one-time charge for that cycle — plans do not auto-renew, and you are never charged again automatically. When the period ends, your account moves to the free tier unless you choose to buy another cycle.

• You may cancel your subscription, or switch to a lower plan, at any time from your account or by contacting support.
• Your plan does not renew automatically — there is no recurring charge. It simply runs until the end of the period you paid for, and then your account moves to the free tier unless you buy another. Cancelling or downgrading does not shorten the period you have already paid for.
• You will continue to enjoy the features of your current plan until the end of the period already paid for, after which your account moves to the free tier. Choosing a lower plan records what you want next; it is not charged automatically, so buy it whenever you are ready.

We want you to subscribe with confidence. If you are not satisfied with a new paid subscription, you can request a full refund within 7 days of your payment — no complicated conditions.

• The guarantee is a one-time offer, available once per account, on your first-ever paid subscription only. We refund 100% of the amount paid to your original payment method.
• If you have subscribed before — even if that earlier subscription was later refunded, cancelled or lapsed — the guarantee no longer applies to a new subscription.
• After the 7-day window, subscription fees are non-refundable.
• Add-ons (for example the AI Bid Writer) are billed monthly, are NOT covered by the money-back guarantee, and are non-refundable. An add-on does not auto-renew — it simply ends on its expiry date unless you choose to renew it, so there is nothing to cancel.
• A later cycle is not covered by the guarantee, since a full paid cycle has already been used. There is nothing to cancel to avoid a charge: plans do not auto-renew, so you are only ever charged when you choose to buy another cycle.
• If you change plans, the guarantee applies to your first purchase only. Upgrading or switching plans is a new transaction, so it is not itself covered — if you think you may want a refund, request it before you change plans.
• The guarantee does not apply if a chargeback or payment dispute has already been raised for the transaction.

Outside the 7-day window, we do not provide refunds or credits for partially used billing cycles, unused time after a cancellation, mid-cycle downgrades, or simply not using the Platform. When you cancel, you keep full access until the end of the cycle you have paid for — that is what you receive in place of a refund.

The only exception is a genuine billing error. If you are charged more than once for the same subscription, or a payment is successfully charged but the corresponding subscription is not activated due to a verified fault on our part, we will, on verification, correct the error by activating the subscription or refunding the affected amount. This is a correction of a payment error and not a refund of fees for services rendered.

You can cancel anytime from your account. To claim the 7-day money-back guarantee, or to report a billing error, write to support@bidrove.com from your registered email address within 7 days of payment, stating your registered details and the transaction reference. We may seek additional information to verify your request.

Where a refund (under the 7-day guarantee) or a billing-error correction is approved, it is processed to the original payment method through our payment processor, typically within 7 to 10 business days, subject to the timelines of the payment processor, your bank and card network. We are not responsible for delays attributable to such third parties.

We may amend this Policy from time to time by posting an updated version on this page with a revised effective date. The Policy in force at the time of your purchase applies to that purchase.